About Us
Ollypop is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the details below...
Our Contact details:
Ollypop
11 High Street
Delabole
Cornwall PL33 9AA
United Kingdom
Phone: 01840 211 079
Email: info@ollypopsurf.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Shipping And Handling
Most packages are sent by First Class Royal Mail. Postage and packaging is charged at:
PURCHASE VALUE £1+ - FREE P&P! ALL TOWELS FREE P&P EUROPE!
* Soft board packages do not include delivery.
NEED URGENT DELIVERY? Select 'Special Delivery Next Day' - £6 per order, UK only. Orders placed after 4pm cannot be guaranteed for next day delivery.
From time to time, packages are lost in the post through no fault of our own. If your order does not arrive within 7 working days (UK mainland only) please contact us immediately and we will do our best to resolve the situation.
Delivery Schedule
We will normally despatch your order within 2
UK mainland - please allow 2-4 working days.
International orders - please allow 7-10 working
Back Orders
If your item is not in stock, we will back order for you.
Credit Card Security
This web site uses PayPal secure servers to manage transactions. The security of your information, transactions, and money is the core of the PayPal business and their top priority.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, the PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
Guarantee
We guarantee your satisfaction.
Ollypop Ethics
We ensure our products are sourced from an independently audited manufacturer to safeguard against poor working practices such as child labour and excessive working hours. They have succesfully obtained ISO9001.
If you need to reach us, please use the contact details listed on our contact page.
Privacy Policy
My Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Feedback
If you have a problem with this product or would like to give us feedback please write to us at ollypop, 11 High Street, Delabole, Cornwall PL33 9AA or telephone on 01840 211 079.
Returns Policy
If you are in any way unsatisfied with this product please return it to us within 7 days of purchase or delivery (in its original condition with all packaging and tags in tact, unless faulty) and we will happily exchange it or issue the original payer a refund.
Your statutory rights are not affected by this policy. Please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
© 2006 Ollypop
The ollypop surf towel is registered under the Registered Design Act 1949.
Registration number - 3025930